The Gold Coast Centre Against Sexual Violence is committed to facilitating women’s rights to make a complaint about the service, to appeal a decision it has made that directly concerns the woman, and to ensure that the woman’s complaint or appeal is fairly assessed and responded to promptly.
The organisation will not discontinue or reduce services or take any recriminatory action in relation to a person who has made a complaint about any of the services or who has had a complaint made on their behalf.
GCCASV values continual improvement and the provision of a high-quality service that upholds human rights.
We value your feedback, whether it's a compliment, comment, or complaint. You are always welcome to phone or email us to share feedback and we have an anonymous feedback box located in the waiting room.
You can also submit anonymous feedback through our online Compliments, Comments, and Complaints form.